Contact Us

Get in touch for inquiries about our luxury vintage and preloved bags sourced globally, including brands like LV, Gucci, and Chanel.

info@reveluxe.co.uk

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Frequently Asked Questions

What brands do you offer?

We offer authentic luxury vintage bags from Louis Vuitton, Gucci, Chanel and more sourced globally.

How do I place an order?

Simply browse our online store, select your desired item, and follow the checkout process to complete your order.

What is your return policy?

Returns, Refunds & Final Sale Policy

6.1 All Sales Final

All sales at Reve Luxe are final, as each piece is vintage, pre-loved, or one-of-a-kind and cannot be replaced.
We therefore do not accept returns or exchanges for reasons of change of mind, buyer’s remorse, fit, or colour preference.

In accordance with UK consumer law, your statutory rights remain unaffected.
If an item is proven to be misdescribed, faulty, or non-authentic, we will offer a full refund or replacement (if available).

6.2 Notification Period

If you believe an item is faulty or misdescribed, you must notify us in writing within 3 days of receiving your order.
Requests made outside this timeframe may not be accepted.

6.3 Condition of Returns

• Returned items (where authorised) must be received in the same condition as sold, unused, and with all original packaging, dust bags, and authenticity documentation.

• Returns must be shipped via a tracked and insured courier at the customer’s expense unless the item is proven faulty or misdescribed.

6.4 Special Policy for Hermès and High-Value Pieces

Due to their exclusivity and investment-grade nature, new and rare Hermès pieces (including Birkin, Kelly, and Constance models) are sold as final sale, unless the item is proven to be non-authentic or incorrectly described.
All Hermès items are carefully inspected, photographed, and documented before dispatch.

We recognize that numerous customers are situated throughout the world, and we are pleased to provide international shipping options to fulfill your requirements. If you have particular destinations in mind or any inquiries about the shipping process, please don't hesitate to contact our customer service team for assistance.

Please be advised:

International shipping charges, import duties, and customs fees must be covered by the customer.

Yes, we ship worldwide to all locations.

How can I contact you?

You can reach us via our contact form or email for any inquiries or assistance.